Terms of Service

Effective July 1, 2026

Driven Terms of Service

These Terms of Service (these “Terms”) govern your access to and use of www.drivenmembers.com and any other website, online feature, content, form, or communication channel operated by Driven, LLC (“Driven,” “we,” “our,” or “us”) that links to these Terms (collectively, the “Site”). By accessing or using the Site, you agree to these Terms. If you do not agree, do not use the Site.

1. Site Purpose

The Site provides general information about Driven and its membership-based access to premium ground transportation, private aviation, yacht charter, reservation, concierge, and related travel services. These Terms apply only to your access to and use of the Site and do not themselves create any membership, reservation, charter, transportation, concierge, payment, or other service arrangement. Any such arrangement may be subject to separate agreements, confirmations, invoices, policies, or provider terms.

2. Eligibility and User Responsibilities

You may use the Site only if you are at least 18 years old and have reached the age of majority in your jurisdiction, or otherwise are legally able to agree to these Terms. If you use the Site on behalf of a company, organization, member account, or other person, you represent that you have authority to do so. You agree to use the Site in a lawful, respectful, and appropriate manner and to provide accurate, current, and complete information when you submit forms, requests, or communications through the Site. You are responsible for any information you choose to submit.

3. No Guarantee of Services

Information on the Site is provided for general informational purposes only and does not guarantee availability, pricing, eligibility, suitability, timing, route, aircraft, vessel, vehicle, itinerary, provider, or any requested service. Final service terms, availability, and pricing are subject to confirmation by Driven or applicable third-party providers.

4. Reservations Through the Site

Members may be able to submit reservation requests, itinerary details, passenger information, pickup and drop-off locations, travel preferences, payment or billing information, and related instructions through the Site. Submission of a reservation request does not by itself create a confirmed reservation or guarantee availability, pricing, timing, routing, a specific vehicle, aircraft, vessel, provider, or service. A reservation is confirmed only when accepted or confirmed by Driven or the applicable provider in writing or through another confirmation process made available by Driven or the applicable provider. You authorize Driven, its payment processors, and applicable providers to use payment or billing information you provide to process deposits, confirmed charges, cancellation charges, no-show charges, reimbursements, and other amounts due in connection with requested or confirmed services, subject to any applicable confirmation, invoice, member terms, provider terms, or other disclosed policies. You are responsible for providing accurate, complete, and current reservation information and for ensuring that you have authority to provide information about any passenger, guest, invitee, employee, family member, or other individual included in a reservation request. Driven may decline, cancel, modify, or require additional information for any reservation request due to availability, safety, legal or regulatory compliance, payment issues, provider requirements, inaccurate or incomplete information, or other operational reasons. Fees, deposits, cancellation charges, no-show charges, refunds, service rules, and provider requirements may be governed by separate confirmations, invoices, member terms, provider terms, or other policies applicable to the requested services.

The Site is not intended for emergency transportation, medical transport, law-enforcement, aviation emergency, maritime emergency, or other urgent safety-related services. You should not rely on the Site or any reservation request submitted through the Site for emergency assistance.

Driven and applicable providers may refuse, suspend, modify, or terminate service when reasonably necessary for safety, security, legal or regulatory compliance, passenger conduct, inaccurate information, weather, traffic, route conditions, provider requirements, or other operational reasons.

5. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, share, and protect personal information. Please review the Privacy Policy carefully. If you provide information about another person, you represent that you have authority to do so and to permit Driven to use that information in connection with the requested interaction or services.

6. Electronic Communications

By using the Site or submitting information through the Site, you consent to receive electronic communications from Driven relating to your Site use, membership, reservation requests, confirmed services, billing, account administration, legal notices, and other service-related matters. These communications may be provided by email, through the Site, or by other electronic means. You agree that electronic communications satisfy any legal requirement that such communications be in writing. Marketing communications and text messages, if any, will be subject to any separate consent and opt-out requirements required by applicable law.

7. Intellectual Property

The Site and its content, including text, graphics, logos, images, designs, layout, trade names, trademarks, service marks, and other materials, are owned by or licensed to Driven and are protected by applicable intellectual property laws. You may access and use the Site for personal or internal business purposes only. You may not copy, reproduce, modify, distribute, display, sell, or exploit any Site content without Driven’s prior written consent.

8. Prohibited Uses

You agree not to use the Site to: violate any law; infringe any third-party rights; submit false, misleading, unlawful, or harmful information; interfere with the Site’s operation or security; introduce viruses, malware, or harmful code; scrape, crawl, or use automated tools to access the Site without authorization; attempt to gain unauthorized access to any system or data; or use the Site for any fraudulent, abusive, or inappropriate purpose.

For any ground transportation services provided directly by Driven, service remains subject to vehicle availability, driver availability, route conditions, safety considerations, applicable law, insurance requirements, and operational limitations.

9. Third-Party Providers and Links

The Site may reference or link to third-party websites, platforms, service providers, transportation providers, aircraft operators, yacht operators, payment processors, or other resources. Certain ground transportation services may be provided directly by Driven using vehicles owned, leased, or otherwise controlled by Driven, while other services — including certain transportation, private aviation, yacht charter, concierge, or related services — may be performed by independent third-party providers. Unless expressly stated in writing by Driven, Driven is not an aircraft operator, vessel operator, or provider of third-party services arranged through or described on the Site. Third-party services may be subject to the applicable provider’s separate terms, policies, safety rules, operating requirements, and legal or regulatory requirements. Driven does not control and is not responsible for third-party websites, third-party services, provider terms, privacy practices, acts, omissions, availability, or content. Your use of third-party services is at your own risk and may be subject to separate terms and policies.

10. Disclaimers

THE SITE AND ALL SITE CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, DRIVEN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AVAILABILITY, AND SECURITY. DRIVEN DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

11. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, DRIVEN AND ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, SERVICE PROVIDERS, SUCCESSORS, AND ASSIGNS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, PUNITIVE, OR SIMILAR DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, SITE CONTENT, OR YOUR USE OF OR INABILITY TO USE THE SITE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

12. Indemnification

You agree to defend, indemnify, and hold harmless Driven and its owners, officers, employees, agents, affiliates, service providers, successors, and assigns from and against any claims, losses, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising out of or relating to your use of the Site, your violation of these Terms, your violation of applicable law, your violation of any third-party right, or information you submit or authorize to be submitted through the Site.

13. Changes to the Site or Terms

Driven may modify, suspend, or discontinue the Site or any Site content at any time without notice. Driven may also update these Terms from time to time by posting revised Terms on the Site. Your continued use of the Site after revised Terms are posted means you accept the revised Terms.

14. Governing Law and Venue

These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law rules. Subject to any mandatory rights you may have under applicable law, including any non-waivable consumer protection, jurisdiction, or venue rights, any action arising out of or relating to these Terms or the Site must be brought in the state or federal courts located in Maryland, and you consent to the jurisdiction and venue of those courts.

15. Miscellaneous

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in effect. Driven’s failure to enforce any provision is not a waiver of its right to do so later. You may not assign your rights or obligations under these Terms without Driven’s prior written consent. Provisions that by their nature should survive termination or expiration of these Terms will survive, including provisions relating to intellectual property, disclaimers, limitation of liability, indemnification, governing law, venue, and miscellaneous terms. These Terms constitute the entire agreement between you and Driven regarding your use of the Site.

16. Contact Us

If you have questions about these Terms, please contact us at: Driven, LLC, Attn: Legal, 10 Church Circle, Suite 200, Annapolis, MD 21401; Email: info@drivenmembers.com; Website: www.drivenmembers.com.

If you have questions, concerns, or requests regarding this Policy, you may contact us at:

Driven, LLC

Attn: Privacy

10 Church Circle, Suite 200

Annapolis, MD 21401

info@drivenmembers.com

Website: www.drivenmembers.com